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Terms and Conditions

Important Notes

Shipping Policy
All goods will be sent by post as soon as the payment is received. The usual delivery time is 4 working days within Australia and 10 working days to any other country.

The postage for Mudgee is free. Frieght applies for delivery to any other location.

Minimum Quantity
A minimum order of 6 bottles is required. Order of 6 or in multiples of 6 can contain different wines.

All prices on the website are quoted in Australia Dollars (AUD).

Payment Methods
We accept payments by Visa, Mastercard, bank cheque, PayPal, direct deposit and money order.

Lost or Damaged Goods
All products are examined prior to packaging to ensure they are sent in good condition. They are packaged carefully to ensure there is a minimal chance of damage during transit.

If goods are lost or damaged during transit, we will replace them. If you receive an incomplete or damaged consignment, please send an e-mail to sales@walterwines.com.au immediately upon receipt and we will organise for the damaged goods to be returned and replaced.

Return Policy
Returns will be accepted within 48 hours from dispatch. Goods returned within this period are subject to 20% of the handling charge unless the goods are found to be faulty. Goods will be exchanged after providing proof of payment.

Out of stock items
We endeavour to keep stock in hand, but are not always able to achieve that. We are rarely out of stock for a long period of time. We will advise our customers within 7 business days if goods are not available or delayed in delivery.

Discount & Pricing Policy
Discounts and prices are subject to change without prior notice.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you to process your order and to provide you with the best possible service.

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address

* Credit card details are stored by the respective third party that process online payments. Online payments are processed by PayPal.

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy.

For further information contact

Walter Wines
Name: Paul Walter

PO BOX 4080
NSW 2218

Tel: 0419251208
E-mail: sales@walterwines.com.au


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©2016 - Walter Wines